Transparent information about how we use your personal data.
Summary
We only collect the data we need, use it lawfully and keep it secure. We never sell your personal data.
Last updated: 10 December 2025
Who we are
Springvale Support (Children’s Residential Homes). Registered business address:
87 Belvoir Road, Barton Seagrave, Kettering, NN15 6RD, United Kingdom
For privacy enquiries, please use the on-site Email form.
What we collect
Contact data you provide via our forms (name, email, phone, message and subject).
Recruitment data you submit (application details, CV, availability, right-to-work/DBS declarations).
Technical data such as IP address, pages viewed and user agent for security and performance.
Operational care data (where relevant) provided by placing authorities in connection with placements.
We collect data directly from you, and from placing authorities or referees during recruitment and placements.
How we use your data
To respond to enquiries and provide requested information.
To process job applications and administer safer recruitment.
To manage referrals and placements with local authorities.
To maintain site security, prevent abuse and improve performance.
To meet our legal and safeguarding obligations.
Lawful bases for processing
Contract – to take steps at your request or perform a contract (e.g., recruitment/placement enquiries).
Legitimate interests – to operate, secure and improve our services (balanced against your rights).
Legal obligation – safeguarding, record-keeping and statutory requirements.
Consent – where we rely on your clear consent (e.g., optional analytics cookies). You can withdraw at any time.
How long we keep data
Enquiry messages: up to 24 months.
Job applications (unsuccessful): up to 12 months.
Successful recruitment records: retained in line with employment law.
Placement/operational records: retained in line with children’s social care regulations.
Server logs/security data: up to 12 months unless needed for investigation.
Sharing & processors
We share data only when necessary:
Service providers (data processors) such as web hosting, email/SMPP (secure SMTP), and IT support.
Placing authorities and relevant professionals for referral/placement purposes.
Legal & safeguarding – where required by law or to protect vital interests.
Our processors are bound by contracts and process data only on our instructions.
International data transfers
We aim to keep personal data in the UK/EEA. If a transfer outside the UK/EEA is necessary, we will use appropriate safeguards (e.g., UK IDTA or EU SCCs) to protect your information.
How we keep data secure
Encryption in transit (HTTPS/TLS) and secure SMTP for email.
Access controls, least-privilege and regular updates/patching.
Back-ups and monitoring to detect abuse or intrusion.
Children’s data
We provide residential care for children and young people aged 8–17. Where we process children’s personal data, this is coordinated with placing authorities and in line with safeguarding and regulatory requirements.
Cookies
Cookies are small files placed on your device to make websites work and measure performance. We use only the cookies that are necessary to run the site by default. With your consent, we may use analytics cookies to understand usage and improve the site.
Cookie types we use
Name
Purpose
Type
Expiry
PHPSESSID / session
Remembers your session during a visit.
Essential
End of session
sv_cookie_consent
Saves your cookie preference.
Essential
180 days
_ga, _gid (if enabled)
Google Analytics – anonymous usage statistics.
Non-essential
Up to 2 years
You can also control or block cookies via your browser settings.
Your rights (UK GDPR)
Access your personal data
Rectification of inaccurate data
Erasure (where applicable)
Restriction or objection to processing
Data portability (where applicable)
Withdraw consent at any time (for consent-based processing)
